please STOP f*cking your customers around. make sure your agents and the centre conveys the same message. i've been travelling up and down because of it.
all i want is to apply for a replacement SIM card for a third party's behalf.
agent said i need an authorization letter. i DID ask if there is anything else that i would need. all she said was the letter.
i went back to her the following day with the letter which was sent by email. and she said she couldn't process because the prepaid wasn't registered. i woke kamil up from sleep and questioned him. he even received the message saying that his number is registered about 2-3 months back. darn agents. fine, she asked me to go to the centre.
i went to the centre today with hope that i'll get everything done so that i can send it be express pos. dang! another time bomb came, he said i need kamil's IC eventhough it is already stated on the letter. i was getting pissed already because of all the trouble i have to go through. so i told him, what the agent told me. he got the nerve and tell me this ," agent boleh cakap ape mereka mahu." i was so angry when he said that and i said to him, "how can you all get agents like them. buat menyusahkan orang aje sekarang ni." and i stormed out of the centre.
well, ya, they deserved it. authorized service agents konon. authorized means no need to follow rules is it? give me all the trouble. f*ck you all la.